Tuitiontime — Privacy Policy

Depending on how you use Tuitiontime, we may collect the data categories below:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.

We use the information we collect for the following purposes, and no others:

• To process payments and issue invoices and receipts.
• To create, secure and maintain your account.
• To send you course-related notifications — only after you opt in.
• To meet our legal, tax and accounting obligations.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To respond to your support requests and doubts.
• To detect and prevent fraud, abuse and policy violations.

We do not sell your personal data. We share limited data only with the service providers needed to run Tuitiontime:

• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.

We share with them only what each one strictly needs, and nothing more.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting [email protected]; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Delete your data, subject to legal retention requirements.
• Withdraw consent for any non-essential processing at any time.

Write to us at [email protected] to use any of these rights; we reply within the legally required period.

Security is built in: passwords are stored only as bcrypt hashes, every connection is protected with TLS 1.2 or above, and backups are kept encrypted. We review our security posture regularly and remediate critical vulnerabilities within 72 hours.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use Tuitiontime after the update, you agree to the new policy.

Questions or complaints about how we treat your data? Write to [email protected]. We respond to grievances as soon as we can and within the limits set by the DPDP Act.